Field Service Engineer

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募集要項

会社概要

プリンターやスキャナーを取り扱う外資系企業の日本法人です。

業務内容

The Field Service Engineer is responsible for providing technical expertise and on-site support to customers across Japan. This role involves installing, maintaining, and troubleshooting complex mechanical and electrical systems — with a strong focus on delivering outstanding customer service and ensuring the reliable performance of industrial or 3D printing equipment.You will serve as the primary technical liaison between the company and its clients, managing field activities such as system installation, calibration, and repair while ensuring adherence to safety and quality standards. The position requires hands-on technical skills, the ability to interpret engineering drawings, and strong communication to translate complex technical concepts into clear, customer-focused solutions.The ideal candidate combines technical proficiency with a customer-first mindset, capable of working independently or as part of a multidisciplinary field team. You will also contribute to continuous improvement initiatives, support product upgrades, and provide training to customers and new team members to ensure optimal equipment performance and client satisfaction.
Main responsibilities:

• Communicate with clients (in Japanese and English) to determine needs and explain complex issues
• Conduct research and site-studies of equipment and processes
• Manage field activities and implement engineering designs, oversee installation of new systems/technology
• Diagnose machinery or construction-problems and resolve malfunctions and crises as they arise
• Oversee repairs and technical improvements, inspect and test materials and machinery for safety
• Ensure proper maintenance of onsite equipment, supervise and direct onsite crew (technicians)
• Support customers through both technical and administrative activities, understanding customer needs and concerns
• Provide a high level of customer service, prepare and submit service reports
• Participate in training of new team members and provide technical direction to the team

応募条件

Minimum requirements:

• 3-5 years proven experience in a heavy-customer-focus technical role (ideally 3D printing / additive manufacturing / industrial equipment)
• Bachelor’s or technical college degree in engineering (mechanical, electrical, mechatronic) preferred
• Hands-on approach: you can get your hands dirty on equipment, read electrical schematics and mechanical drawings (preferred)
• Excellent verbal and written communication skills (Japanese & English)
• Strong troubleshooting skills on mechanical / electrical systems
• Time-management skills: able to set realistic deadlines for resolution
• Able to work both independently and in teams with minimal supervision
• Experience using CAD, software platforms like Salesforce, Oracle, or equivalent service/CRM platforms (preferred)
• Proficient IT skills: MS Office + basic applications, ability to pick up service/tracking software

ポイント

What’s in it for You:

• Competitive Compensation Package: Our employees are the best part of our company. We want you to feel valued, appreciated, and included. Because of this, we make sure your hard work is recognized.
• Global Team: With our state-of-the-art corporate headquarters overseas, our global team operates across more than 13 countries worldwide. Experience a workplace comprised of talented individuals who are passionate about serving our customers and each other.
• Innovative Culture: Innovation is at the heart of what we do! Since our founding, we have continuously pushed the boundaries of what is possible with additive manufacturing. When you join the company, you will have the opportunity to work with cutting edge technology in an innovative and collaborative culture!
• Talent Development: At our company, we invest in talent programs to support employees with opportunities to grow, contribute, develop, and thrive in their careers.
• Connection & Engagement Opportunities: We strive to cultivate an environment where our diverse global workforce can connect and thrive. Our Employee Resource Group program, Employee Recognition program, and Company Gives Back program, are just a few examples of how you will be empowered to build connections, celebrate wins, and make a meaningful impact.

給与

700 - 900 万円

勤務地

東京