• NEW

  求人番号：JN -062025-189788 掲載日：2025-06-20

  Customer Service Facing Leader

  Seeking proactive, diverse, and outgoing professionals

  650 - 850 万円 東京 サプライチェーンマネジメント カスタマーサービス

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  会社概要

  同社は日本における大手外資系消費財メーカーで、主に食品、飲料、美容・パーソナルケア製品などを製造・販売しています。多くの有名ブランドを保有し、世界トップのシェアを誇ります。また、サステナビリティを重視し、様々な活動を積極的に取り組んでおり、持続可能な暮らしをサポートしています。

  業務内容

  Main responsibilities:
  Collaborate with wholesalers (=customers) to optimize end to end logistics Service, Cost, Cash and Sustainability agenda by leading joint business plan 
  Manage daily order to cash operations(receive order/order adjustment/dispatch/arrival/invoice) as customer front representative by supporting daily inquires from customer.
  Customer logistics efficiency performance management by each customer, responsible for logistics trade term
  Outbound delivery improvement with customer (analyze the data, find the solution, create business proposal, and Implementation as well)
  Internal daily operation process improvement (analyze the data, find the solution, create business proposal, and Implementation as well)
  

  

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• NEW

  求人番号：JN -062025-189165 掲載日：2025-06-20

  Customer Support Lead

  Driven by purpose, powered by people

  600 - 750 万円 東京 サプライチェーンマネジメント カスタマーサービス

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  会社概要

  同社は、食品・医薬品工場の生産プロセスラインの設計から施工、試運転、アフターサービスまで一貫して行う総合プラントエンジニアリング会社です。
  食品プロセスエンジニアリングを中心に工場設備や原料加工の最適化を提案し、乳業、飲料、醸造、加工食品、医薬品、一般化学プラントなどの設計から施工、試運転、アフターサービスまでを一貫して提供しています。関連する各種装置や単体機器、その部品の販売も行っています。
  業界内では三大メーカーの一つで、長年の技術力と歴史から多くの取引先企業から高い評価を受けています。牛乳や果汁類、ビール、酒などのプレート式殺菌処理装置を日本に初めて紹介し、加熱処理装置技術の基礎を築きました。
  完全オーダーメードで製品を提供する独自の強みを持ち、今後も技術力を活かして多くの企業に提案・改善を行っていきます。

  業務内容

  Main responsibilities:
  Supervise the Customer Service activities (as per the defined Service Offering) of up to 5 team members.
  Operational activities i.e. involved in day-to-day processing order requests.
  Manage the priorities and work of the team to ensure effective operations performance standards (KPIs) and committed customer service levels (SLAs) are met or exceeded.
  Support development and implementation of policies and procedures to drive positive changes.
  Ensure the integrity and timely delivery of all internal and external reporting, both scheduled and ad-hoc requests.
  Be the 1st escalation point for complaints and service requests.
  Direct and motivate professional staff in performance management and personal development.
  Drive continuous improvement of operational and system efficiencies.
  Undertake monthly performance management activities which support the delivery of effective outputs.
  Determine work procedures, prepare work schedules, and expedite workflow.
  Coordinate with sales, finance and other functionsto release constrains or block of order fulfilment in a timely manner.
  Major participator to arrange backlog review, order intake summary, order status review.
  Implement customer service strategies to enhance customer satisfaction and loyalty.
  Ensure that the team is up to date with company policies, procedures, and product/service offerings.
  Analyze customer feedback and data to identify trends and areas for improvement in products, services, and processes
  

  

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• NEW

  求人番号：JN -042025-187219 掲載日：2025-06-20

  Customer Service Manager (Automotive Industry)

  競争力のある報酬制度／オープンな文化

  600 - 850 万円 神奈川 サプライチェーンマネジメント カスタマーサービス

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  会社概要

  同社は国々に生産拠点とマーケティング機能を擁する関連会社を有するグローバル企業の日本法人です。建設・工業用の2つの化学製品分野において事業を展開しています。

  業務内容

  Join a leading manufacturing company recognised for its innovation and customer-centric approach as a Customer Service Manager. Lead and develop a dynamic team of ten, driving high performance and professional growth. Take charge of order management and implement state-of-the-art systems such as SAP to boost efficiency. Work across functions to exceed customer expectations and ensure seamless operations. Enjoy a balanced work-life with an average of less than 20 hours of overtime per month.
  Main responsibilities:
  Team Leadership and Development: Lead, mentor, and develop a team of 10 Customer Service Representatives. Foster a collaborative, high-performance environment that promotes professional growth and delivers outstanding results.
  Order Management: Oversee the receipt, processing, and verification of customer orders (domestic and export) via fax or email. Ensure that all order information is accurate and processed in a timely manner to meet customer requirements and company standards.
  Customer-Centric Communication: Serve as the primary point of contact for customers, maintaining proactive communication to manage order status, resolve issues, and ensure timely delivery. Resolve customer requests quickly and efficiently, in line with business policies and procedures.
  Cross-Functional Collaboration: Work closely with sales, logistics, supply chain, finance, and external partners to ensure that customer needs are understood and met, and that the company's commitments are always fulfilled. Foster positive relationships with customers by consistently exceeding service expectations.
  Process Improvement and Compliance: Continuously evaluate customer service processes for improvements to drive efficiency and quality. Ensure adherence to corporate policies, procedures, and local legislative requirements, and keep management informed of any deviations or required adjustments.
  Performance Monitoring and Reporting: Monitor open order status and take corrective actions when necessary to ensure on-time delivery. Provide regular updates to the business on sales order volume versus forecasted figures, ensuring alignment with company goals.
  System Management: Act as the primary point of contact for the SAP module in Japan. Ensure seamless use of the system to support customer service operations and drive accuracy in order management.
  
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