サプライチェーンマネジメント × カスタマーサービス の求人情報一覧
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NEW求人番号：Job-00265416 掲載日：2024-04-18
Customer Service Operational Excellence
カスタマーサービス部門でのマネジメント経験のある方を歓迎しています800 - 1200 万円 東京 サプライチェーンマネジメント カスタマーサービス
- 会社概要
- 同社は世界的な医療機器・製薬会社です。
- 業務内容
- Main responsibilities:
Provide oversight and technical direction for process improvement related to order management, inquiry management activities performed by Customer Service Operations team.
Track of CS KPIs, such as OTIF-D, Order Fill Rate, Backorders, Complaints, Call Answer, DSI (Delivery Service Issue) and propose action plans with Customer Service.
Participate in Customer Service budget elaboration (P&L) and guarantee the achievement of expense/CAPEX targets approved with Deliver leadership and Finance area.
Ensure Quality & Compliance and consistency with customer interactions.
Attract, develop, and retain CS and CS Operational Excellence talent to the CS OpEx team, guarantee constant technical training and maintain a collaboration environment among employees.
Monitor team efficiency and effectiveness based on pre-determined organization performance metrics.
Ai Takesawa
Supply Chain Management -
求人番号：Job-00261560 掲載日：2024-04-01
SBM Specialist
Bachelor’s degree from accredited University a must.600 - 1000 万円 東京 サプライチェーンマネジメント カスタマーサービス
- 会社概要
- 同社は、エッチング装置の市場シェアでは世界トップレベルを誇る企業です。
- 業務内容
- Defines metrics and monitor supplier performance against these expectations to ensure continuous supplier improvement. Regularly evaluate quality and performance benchmarks, and the risks associated with the preferred supply base selection.
Continuously working on process improvement to deploy & develop best known methods related to procurement, inventory control (e.g., JIT, Kanban, min/max) & manufacturing strategies
Encourages and coordinates early supplier involvement in highly technical and/or contractually complex new products parts design using the suppliers’ expertise to optimize quality and manufacturability.
Established goals with supplier to ensure material delivery meet forecasted demand.
Represents supplier business management on a cross-functional commodity teams that focuses on supply challenges, and to ensure internal/external customer needs are satisfied.
Maintains current knowledge on relevant trends by personal contact, industry reports, trade journals, etc.
Works with engineering and the supplier to resolve complex problem to ensure on time delivery of critical material to support customer and company requirements.
Develops presentation, white papers, process flow charts to support continues process improvement projects.
Works with supplier to monitors product cost preventing negative PPV and supporting cost reduction efforts.
Drive the improvement of the remote factory suppliers’ manufacturing processes to ensure product quality and on-time-delivery
Matilda Peters
Supply Chain Management -
求人番号：Job-00259980 掲載日：2024-04-01
Senior Customer Service Specialist
Global pharmaceutical company600 - 800 万円 東京 サプライチェーンマネジメント カスタマーサービス
- 会社概要
- 同社は海外に本社を置く、グローバルな新薬の研究・開発・販売を行う先進的なバイオ医薬品企業です。
- 業務内容
- このポジションは、主に日々の顧客からの注文（FAX、及び、Eコマース）処理/出荷手配/売上計上までのプロセス（OTC：Order to Cash）、および、顧客情報管理に責任を負います。
業務内容：
顧客へのOn Time Delivery
各種ルールに準拠した適切な顧客情報管理
顧客問い合わせ対応
カスタマーサービスプロセスの最適化
クロスファンクショナルチーム（営業、ビジネスエクセレンス、品質保証、グローバルなど）との日々の折衝
外部ベンダーとのやり取り（倉庫管理、お客様相談窓口管理など）
各種関連プロジェクト
派遣社員管理
Emmeline Tang
Supply Chain Management
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