Order Processing Specialist

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募集要項

会社概要

同社は、フィンランドの理化学・臨床検査機器メーカーと日本の企業の合弁として設立され、主にラボ用電動式ピペット、手動式ピペット、消耗品の輸入販売およびアフターサービスを提供しています。同社は世界で初めて電動ピペットを開発・発売し、大手製薬メーカーとの取引を通じてシェアを拡大しています。現在、日本市場では電動ピペットの導入がまだ少ないため、さらなる市場成長を目指しています。

業務内容

The Order Processing Specialist will be responsible for providing the sales team with administrative support and enhances the efficiency of the sales process between the organization and its customers and for interacting with internal and external customers. The holder of this position supports the internal sales team by providing reports, processing orders as well as by communicating with customers and internal departments to ensure the correct processing of client orders and on time delivery.The Order Processing Specialist will be responsible for providing the sales team with administrative support and enhances the efficiency of the sales process between the organization and its customers and for interacting with internal and external customers. The holder of this position supports the internal sales team by providing reports, processing orders as well as by communicating with customers and internal departments to ensure the correct processing of client orders and on time delivery.
Main responsibilities:

• Products handled： Mainly Lab Products
• Accurately process customers’ orders into SAP, ensuring that all proper discounts, special pricing, terms of payments and shipping details are properly applied to orders
• Create order confirmations, delivery slips and invoices in SAP
• Inform customers by email, fax or telephone for order information, such as for delivery schedules and any updates
• Handle customer inquiries regarding shipping and delivery schedule
• Handle customer complaints regarding issues with orders
• Maintain customer master data, price conditions and delivery replenishment time in SAP
• Communicate with warehouse staffs for stock verification and outbound deliveries
• Charter truck arrangement based on the customer requests
• Handle return shipments from customers
• Understand the shipping and product information written in English

応募条件

Minimum requirements:

• University degree
• 3-5 years’ working experience in order processing dept., service & detail orientated
• Very good SAP knowledge and skills for SD (Sales and Distribution) module
• Native-level Japanese (spoken and written)
• Intermediate-level English (spoken and written)
• Logical, self-motivated, energetic, results oriented, skilful for handle multi-tasks, quick learner and can work under high pressure
• Excellent customer service skills and team player

Preferred qualifications:

• Advanced-level English (spoken and written)

給与

500 - 700 万円

勤務地

東京