Customer Service Manager (Automotive Industry)

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募集要項

会社概要

同社は国々に生産拠点とマーケティング機能を擁する関連会社を有するグローバル企業の日本法人です。建設・工業用の2つの化学製品分野において事業を展開しています。

業務内容

Main responsibilities:

• Team Leadership and Development: Lead, mentor, and develop a team of 10 Customer Service Representatives. Foster a collaborative, high-performance environment that promotes professional growth and delivers outstanding results.
• Order Management: Oversee the receipt, processing, and verification of customer orders (domestic and export) via fax or email. Ensure that all order information is accurate and processed in a timely manner to meet customer requirements and company standards.
• Customer-Centric Communication: Serve as the primary point of contact for customers, maintaining proactive communication to manage order status, resolve issues, and ensure timely delivery. Resolve customer requests quickly and efficiently, in line with business policies and procedures.
• Cross-Functional Collaboration: Work closely with sales, logistics, supply chain, finance, and external partners to ensure that customer needs are understood and met, and that the company's commitments are always fulfilled. Foster positive relationships with customers by consistently exceeding service expectations.
• Process Improvement and Compliance: Continuously evaluate customer service processes for improvements to drive efficiency and quality. Ensure adherence to corporate policies, procedures, and local legislative requirements, and keep management informed of any deviations or required adjustments.
• Performance Monitoring and Reporting: Monitor open order status and take corrective actions when necessary to ensure on-time delivery. Provide regular updates to the business on sales order volume versus forecasted figures, ensuring alignment with company goals.
• System Management: Act as the primary point of contact for the SAP module in Japan. Ensure seamless use of the system to support customer service operations and drive accuracy in order management.

応募条件

必須要件：

• 自動車または産業分野でのカスタマーサービスまたは受注管理業務経験5年以上、かつマネジメント経験
• チームマネジメント、リーダーシップスキル
• 国内・国際物流、受注から納品までのプロセスに関する知識
• SAPまたは同等の受注管理システムの使用経験、Order-to-Cashプロセスに精通していること
• 顧客志向の問題解決能力

給与

600 - 850 万円

勤務地

神奈川