Order Processing Specialist

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募集要項

会社概要

同社は、フィンランドの理化学・臨床検査機器メーカーと日本の企業の合弁として設立され、主にラボ用電動式ピペット、手動式ピペット、消耗品の輸入販売およびアフターサービスを提供しています。同社は世界で初めて電動ピペットを開発・発売し、大手製薬メーカーとの取引を通じてシェアを拡大しています。現在、日本市場では電動ピペットの導入がまだ少ないため、さらなる市場成長を目指しています。

業務内容

Main responsibilities:

• Accurately process customers’ orders into SAP, ensuring that all proper discounts, special pricing, terms of payments and shipping details are properly applied to orders
• Create order confirmations, delivery slips and invoices in SAP
• Inform customers by email, fax or telephone for order information, such as for delivery schedules and any updates
• Handle customer inquiries regarding shipping and delivery schedule
• Handle customer complaints regarding issues with orders
• Maintain customer master data, price conditions and delivery replenishment time in SAP
• Communicate with warehouse staffs for stock verification and outbound deliveries
• Charter truck arrangement based on the customer requests
• Handle return shipments from customers
• Understand the shipping and product information written in English

応募条件

Minimum requirements:

• University degree
• 3-5 years’ working experience in order processing dept., service & detail orientated
• Very good SAP knowledge and skills for SD (Sales and Distribution) module
• Native-level Japanese (spoken and written)
• Intermediate-level English (spoken and written)
• Logical, self-motivated, energetic, results oriented, skilful for handle multi-tasks, quick learner and can work under high pressure
• Excellent customer service skills and team player

給与

500 - 600 万円

勤務地

東京