IT Manager ( Head of IT in Japan )

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募集要項

会社概要

業務内容

The Cluster IT Manager & Business Partner is part of EIT organization and assigned to particular global/horizontal function (such as FiSS, CCC, GSC) and/or a country in cluster (Japan). The assigned scope is defined as “business”
Main responsibilities:

• Own the portfolio of demand & projects
  • Initiate and manage demand process in Demand Portal (from Draft to DM1 approval)
  • Liaise with internal Digital teams (AS, OS, Finance) to progress demand in DP
  • Hand-over demand to project/delivery team after “DM1 approval” status is achieved
  • Monitor & follow progress of project/change delivery
  • Deliverables:
  • Update progress of demand in DP at least once a week
  • Followup/escalate if project/change is not as per expectations
• Define & maintain the IT landscape & roadmap
  • Prepare & maintain the inventory of infrastructure & applications used by the business (global, regional, local)
  • Perform periodic infrastructure & application review (collaborate with OS & AS as required)
  • Identify risks/areas of improvement & initiate EIT demand or support process
  • Deliverables:
  • Inventory list of infrastructure & applications
  • Infrastructure & Application review report (at least yearly once, preferably twice)
• Establish an appropriate & effective governance model
  • Identify key business teams/stakeholders & seek for a nominee to formal & regular interactions
  • Setup interaction mechanism & reviews with the nominee
  • Be proactive in approaching business
  • Develop as trusted partner to CP, CFO, senior stakeholders within the country
  • Deliverables:
  • Governance model document
  • Minutes of meetings/follow-up tracker
• Define & maintain the IT budget
  • Perform annual budgeting exercise (in collaboration with EIT Finance)
  • Maintain IT budget consistency based on actual, ongoing changes & business evolution
  • Deliverables:
  • Annual IT budget baseline
  • Updates to baseline IT budget
• Ensure performance of standard EIT operations (service & support)
  • Follow up with EIT teams to ensure healthy status of support performance metrics (Aging backlog, SLA compliance, quality of service, user experience)
  • Use “complaint management” effectively
  • SPOC for business escalations
  • Review & recommend updates/additions to EIT Service Catalog relevant to business needs
• Communicate to align perception with reality (Business perception of EIT)
  • Stay up to date with ongoing & new EIT initiatives & programs
  • Share/communicate with business in various forums & interactions
  • Use facts & data to influence perception
• Participate & contribute in business transformation/growth
  • Support & guide business from IT perspective in transformations & growth initiatives
• People management
  • Lead high performance team within country/cluster
  • Build an agile team with succession planning
• IT Infrastructure
  • Solid experience on the IT infrastructure (LAN/WAN/Servers/Firewall/…) to hand-on or give proper instructions to local team; to follow up with local telco/vendor and regional OS/Connectivity team
  • SPOC for all IT infrastructure within country/cluster
  • Able to redesign network if required.
• Local applications
  • Maintain the local applications using the internal resource and/or the external resource
  • Continuous effort to keep application security compliance by working with the security team
  • Build the roadmap to global application migration, if necessary
• Information Security and Cyber Security
  • Assess the Information Security incident
  • Response to the inquiry from the customer/partner
  • Information Security and Cyber security awareness-raising activities

応募条件

Minimum requirements:

• 5+ years of people management or team lead experience
• 10+ years of IT application, infrastructure management experience
• Project Management experience
• Experience working in a matrix organization
• Ability to work as a team and collaborate with regional /global teams
• Business level Japanese and English skills

給与

1000 - 1600 万円

勤務地

東京