Senior Technical Support Manager

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募集要項

会社概要

同社は、精密計測機器やプロセス制御ソリューションを提供する企業であり、特に半導体や医療、製造業などの分野で強みを発揮しています。圧力計、ガス分析装置、流量制御装置など、高度な技術を用いた製品を取り揃え、顧客の製造プロセスの最適化や品質向上に貢献しています。また、グローバルなネットワークを活かし、迅速かつ信頼性の高いサポートを提供しています。最先端の技術を駆使し、産業の多様なニーズに応えることで、持続可能な社会の発展を支援しています。

業務内容

業界トップクラスの精密機器のメーカーにて【Senior Technical Support Manager】を募集しております。

アメリカに本社を置き、多様な分野(半導体や液晶の製造プロセス、石油化学、自動車製造、薬品製造、食品工業など)の製造プロセスの生産性アップを支援する製品群を提供し、業績を順調に伸ばしています。
M＆Aを積極的に行ったことで、新たな技術やノウハウを次々に得ています。半導体の製造に必要な機器を取り扱っており、業界トップシェアを誇る製品を数多く保有しています。

～さらに高めていくために、あなたのスキルを活かしてご活躍いただけませんか？～

―――――Responsibilities―――――

• Calibration Service Lab Management:
  • Oversee all activities in the calibration lab including incoming inspection, calibration, testing, documentation, and certifications.
  • Ensure all calibration work meets quality, traceability, and industry-specific standards (e.g., ISO 17025-1 and Other ISO qualifications).
  • Lead a team of calibration technicians, providing training, performance feedback, and technical guidance.
  • Maintain calibration procedures, tools, equipment, and documentation systems.
  • Track KPIs such as turnaround time, first-time yield, and compliance audits.
  • Work closely with other organization in Omiya such CSR (Customer Sales Representative, Sales, Finance, Quality) in a global and matrix environment.
  • Be able to work with other calibration labs and BU management team to align on process and procedures.
  • Promoting safety awareness and ensuring adherence to workplace safety protocols and regulations
  • Become the site expert on all technical aspects of laser measurement equipment calibration
• Warehouse & Inventory Management:
  • Manage warehouse operations including receiving, storage, and shipping.
  • Ensure accurate inventory control and stock accuracy through regular cycle counts and audits.
  • Optimize warehouse layout and material flow for efficiency and safety.
  • Implement and maintain systems and processes for inventory and parts traceability.
  • Support production and service teams with timely availability of materials.
• Logistics & Shipping:
  • Coordinate domestic and international shipping logistics ensuring on-time and cost-effective deliveries.
  • Ensure compliance with all relevant shipping regulations, customs documentation, and trade compliance.
  • Partner with carriers, freight forwarders, and internal stakeholders to resolve logistics issues.
  • Manage inbound logistics from suppliers and outbound logistics to customers.

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応募条件

• Bachelor’s degree in Engineering, Supply Chain, Operations Management, or related field. Equivalent experience considered.
• 5+ years of experience in a similar leadership role managing service labs, warehouse operations, and logistics.
• Strong knowledge of calibration standards, metrology equipment, and service processes.
• Experience with ERP systems (SAP, Oracle, etc.) and warehouse management systems (WMS).
• Excellent leadership, organizational, and problem-solving skills.
• Strong communication skills, both written and verbal in Japanese and English

■Preferred:

• Lean/Six Sigma certification is a plus.
• Experience working in a regulated environment (e.g., aerospace, medical device, semiconductor) is preferred.
• Familiarity with laser systems, optical components, and precision measurement instruments is preferred.
• Hands-on experience in maintaining and troubleshooting laboratory or metrology equipment is strongly preferred.
• Experience with global companies, global matrix organization and working with global teams

給与

1000 - 1500 万円

勤務地

埼玉