Operation Support Engineer

---

募集要項

会社概要

同社は、保険およびリスク管理ソリューションを提供する企業です。特に、携帯電話や家電製品、自動車、住宅などの保証サービスに強みを持ち、顧客の資産を守るための包括的な保険商品を提供しています。損害や故障が発生した際の迅速な対応を重視しており、顧客満足度の向上に努めています。また、リスク管理に関する専門的なアドバイスやサポートも行い、顧客のビジネスを支援しています。国内外で幅広く事業を展開し、顧客に信頼されるパートナーとしての地位を確立しています。

業務内容

Main responsibilities:

• Provides general customer and IT support for assigned business applications and infrastructure deals with the most complex system problem logs; works with business and technical teams to perform effective root-cause analysis, resolution, and preventive actions; leads implementation support activities; directs and participates in training support activities such as documentation authoring and preparation, training preparation and delivery or follow-up. 
• Accountable for successful project delivery related to continuous system enhancement for operational improvement.
• Maintains system support manual, create and maintain reports, assist with troubleshooting, interprets errors, automate and monitors operational processes. 
• Monitors infrastructure health, escalate to the Global IT team for outages, follow up on root cause analysis, problems and major incidents.
• Participates in testing activities for maintenance; provides guidance for testing strategies, scope and scenarios; reviews and provides advice for testing-related estimates of effort, duration and resource utilization; reviews test plans; identifies testing risks and contributes to the overall management of project and risk plans; coordinates, manages and participates in complex testing efforts. 

応募条件

Minimum requirements: 

• Bachelor’s Degree in a technical discipline
• Minimum of 5 years of experience in a software development or Engineering organization
• Minimum 7 years’ experience in different IT areas, working through the business analysis, design, development, production support and infrastructure.
• Minimum 7 years leading implementations of mission critical applications supporting diverse technologies.
• Fluent in Japanese and English
• Knowledge and experience in the use of distributed technologies including but not limited to Visual Studio .NET, Visual Basic .NET, C#.NET .NET Framework 3.5 & higher, AJAX and Extensible Markup Language (XML & XMLT); IIS 7.0 and higher
• Others including Web Services, Web API, WSS 3.0, WSE, & WCF, CSS, HTML, Javascript
• Source control tool – TFS
• Reporting tool – SSRS and SharePoint
• Database technology including Oracle 12c and SQL server 2014 and PL/SQL and Stored procedures
• Experience with Windows operating systems and shell scripting.
• Understanding of cloud hosting and server availability behind a load balancer and firewall. (Azure, AWS)
• Having basic understanding of network security. Protocol, authentication, etc.
• Travel: Domestically within Japan to client offices or vendors and operation sites; Internationally for training and workshops needs.
• Position requires the ability to work outside normal office hours for coordination and reporting with the global IT organization, and to provide support and problem escalation as required.

給与

700 - 1000 万円

勤務地

東京