BRSコンサルタント
Saemi Oda
Supply Chain Management
求人番号:JN -082024-170799
掲載日:2024-09-11
Customer Service Supervisor
ビューティーケア企業です
640 - 700 万円
東京
サプライチェーンマネジメント
カスタマーサービス
募集要項
- 会社概要
- 同社は、剃刀を製造、販売するメーカーです。
- 業務内容
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- This position is to lead the whole customer service team offering and providing a high level of professional, efficient and collaborate service in all aspects of contact with internal and external customers
- Manage customer orders properly by creating added value and achieving function target- Improve customer service operation(conotinuous Kaizen)
- Temp staff management
- Act as system (SAP) key user- Universal Accountabilities
- Supervise CS temp staff to ensure sales order processing timely and accurately in system
- Communicate closely with Sales, Planning, 3PL for on-time in full delivery
- Monitor 3PL performance and coordinate customer claims/goods return handling and timely closure
- Track and report order fulfillment and work out actions to support customer service and continuous improvement initiatives.
- Improve and enhance SAP/BI tool to be more efficient, and act as SAP key user
- Team management: optimize team member workload allocation/ develop qualified role backup/ train the team on professional skills/ improve team service mindset and initiative- Key KPI
- Service rate to customer - 応募条件
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- Minimum 3 years’ working experience in customer service/ logistics/ order management/ supply chain related functions.
- Profound knowledge on OTC management and familiar with OTC system. SAP is preferable.
- Excellent interpersonal skills on communication/ cross function management/ key accounts relation management, ect.
- Strong data sense and analytical skills; pay attention to details
- Workable English ability (Writing/ reading is minimum)
- Proactive business attitude to be a problem solver.
- Collaboration – Ability to effectively communicate and collaborate with colleagues in different functional areas within the company
- Drive change – initiate and enable change to continuously improve operations.
- 給与
- 640 - 700 万円
- 勤務地
- 東京