BRSコンサルタント
Jonathan Holloway
Inhouse IT
求人番号:JN -072024-38424
掲載日:2024-10-17
IT POS Support Analyst
Globally cherished brand / Remote work available
600 - 920 万円
東京
IT
ヘルプデスク / サポートエンジニア
募集要項
- 会社概要
- 同社は外資系の大手楽器メーカーで、主にギターや音響機器の製造と販売に取り組んでいます。その歴史は長く、有名なアーティストを含む世界中のミュージシャンに愛されるブランドとして成長してきました。
- 業務内容
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Main responsibilities:
- Support the omnichannel teams during their day-to-day operations via in person visits, email, phone, and chat.
- Perform analysis, diagnosis, and resolution of problems related to POS hardware, operating systems, applications, and peripherals.
- Recommend and implement proactive or automated solutions to resolve recurring system related issues.
- Utilize tools to assess the need for performance upgrades to systems.
- Ensure the overall efficient operation of the company’s omnichannel environment.
- Receive and respond to incoming calls and e-mails regarding problems with computers, associated hardware, and software.
- Assist with the scoping, implementation and rollout of new features related to the POS environment.
- Cooperate with the Global IT Team for the coordinated resolution of issues.
- Maintain helpdesk notes and documentation concerning daily activities.
- Interact with approved hardware, software, and services vendors.
- Work with the business to map new possible streams and solutions to further improve the IT ecosystem.
- Where required perform basic security functions within a Windows-based network, such as: resetting passwords, changing file and directory permissions, enabling or restricting access to network services.
- 応募条件
-
Minimum requirements:
- College diploma or university degree in the field of computer science and/or 1-year equivalent work experience.
- Experience supporting POS systems in a retail environment is a must.
- Experience mapping solutions and developing relevant documentation.
- Basic understanding of development processes
- Hands-on desktop/laptop PC hardware installation, configuration, maintenance and troubleshooting experience.
- 給与
- 600 - 920 万円
- 勤務地
- 東京