CRM manager

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募集要項

会社概要

同社は、医薬品および医薬部外品の製造、販売、輸出入を行う会社です。「人々の健康を高め、心豊かな社会づくりに貢献する」を理念とし、抗アレルギー薬を中心に新薬の導入と開発に取り組んでいます。ゲノム創薬やカスタムメイド医療など、医療技術が進化する中、高齢化社会に対応するため、医薬品産業の根本的な役割を超え、人々の快適な生活を支える新たな使命に取り組んでいます。事業内容には、医薬品および医薬部外品の輸出入、製造、販売、化学品（メチルアミン、プラスチック可塑剤など）、フィルム（ラベル用フィルム、滅菌紙など）が含まれます。多くの人々に有用な医薬品を提供するため、常に挑戦し前進し続けています。

業務内容

Japan is the largest country (in terms of # of user) using CRM system in the company. To provide sustainable services on CRM and driving customer journey through the digital additional manager specialized in CRM is required.
As the CRM Manager at DBT department, you will play a pivotal role in elevating our customer relationship management efforts, particularly in the context of our primary CRM platform in Japan. With a focus on enhancing customer experiences and driving sustainable growth, you will lead the charge in optimizing CRM processes, implementing strategic initiatives, and extending our services to the medical community.
Main responsibilities:

• Be Business Process Owner of Workflow in primary CRM platform to Maintain Data Quality
  • Take ownership of the CRM workflow within the platform, ensuring data integrity and accuracy.
  • Collaborate with cross-functional teams to establish and maintain robust data quality standards.
  • Monitor data inputs, perform regular audits, and take corrective actions as necessary to maintain a high level of data quality.
• Initiate System / Operational Improvement of CRM
  • Identify areas for improvement in CRM systems and operations.
  • Work closely with IT teams and external partners to implement enhancements.
  • Continuously seek opportunities to streamline processes and increase CRM efficiency.
• Implementation of CRM Strategy
  • Develop and execute a comprehensive CRM strategy tailored to the pharmaceutical industry.
  • Leverage data insights to create personalized customer journeys and communication plans.
  • Monitor the effectiveness of CRM initiatives and make data-driven adjustments to optimize results.
• Extended Service Scope to Medical
  • Collaborate with the medical team to extend CRM services to the medical community.
  • Identify key touchpoints and engagement opportunities within the medical field.
  • Foster strong relationships with medical professionals to enhance our CRM offerings.

応募条件

Minimum requirements:

• Proven experience in CRM management within the pharmaceutical or healthcare industry, and strong understanding of CRM platforms.
• Demonstrated ability to lead cross-functional teams and drive change.
• Exceptional analytical skills and proficiency in data-driven decision-making.
• Excellent communication and interpersonal skills.
• Communication/Presentation Skills 
• Capable of analytical thinking & decisive
• High level of accountability & ownership
• Process and analytical capabilities

給与

1000 - 1300 万円

勤務地

東京