Client Advisor Team Leader

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募集要項

会社概要

同社は、世界的なラグジュアリーブランドを展開するグローバル企業の日本法人です。高級ファッション、革製品、ジュエリー、時計などを取り扱い、独自のデザインと品質で知られています。持続可能な未来を目指し、創造性をビジネスの中心に据えた取り組みを行っています。また、社会的責任と環境保護を重視し、サステナビリティを推進しています。顧客に最高のラグジュアリー体験を提供することを使命とし、世界中の市場でその存在感を発揮しています。

業務内容

Your opportunityThe goal of this role is to be part of the team to support our brands through Ecommerce project.
How you will contribute Within the Client Service of client Group and reporting to Omni-channel & Client Services Manager,Team leader is commited to :

• Manages and support the client advisors in Japan
• Strengthen relationships with clients and stores
• Deliver an enriching client experience on every interaction and across all channels (phone, email, chat, social medias) in a timely and professional manner
• Guide each client across brand’s values, by assuming a listening attitude to gain a strong understanding of the clients and their needs
• Build a long-lasting relationship of trust
• Act as Brand ambassador.
• Ensure an exceptional and personalized Client Experience by telephone, live-chat and email, with a “Client Centric” approach.
• Master and respect Brands’ E-commerce and Retail Excellence standards and policies.
• Master and respect Brands’ tone of voice in all communications with the Clients.
• Master Brands’ products and DNA.
• Ensure a unique and customized client experience.
• Follow-up and liaise with other departments to meet Client requests.
• Gather Client feedbacks and requests to support a continuous improvement of the Client experience and enrich the Group’s strategy.
• Understand individual and team KPIs.

応募条件

• Team management skills
• Sensibility to the Luxury world, enthusiasm for the Brands and products
• Excellent spoken and written skills in Japanese is a must, and business level of English is required
• Good General Knowledge
• Resistance to pressure
• Ability to multi-tasking
• Team spirit, dynamic, flexible, autonomy, positive and smiling attitude, professionalism
• Excellent elocution, spoken and written communication skills,
• A strong customer service and problem-solving orientation, Patience, Diplomacy and Listening skills
• Persuasiveness, with the ability to soothe unhappy customers and to persuade them to retain services or make further purchases

給与

600 - 800 万円

勤務地

東京