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外資系、グローバルの転職・求人情報なら[Bilingual Recruitment Solutions]

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Technical Services Senior Manager

technical sales,

職種テクニカルセールス
給与 1200 - 1400 万円
日付2019-12-12
業種自動車業
勤務地東京
求人番号Job-00008122

会社概要:

Our client is a famous automobile manufacturer from europe that designs, engineers, produces, markets and distributes automobiles.

業務内容:

  • Ensure Product/warranty operation quality in the market by active monitoring of market and escalation to the company 
    Communication among key stakeholders inside its to ensure dealers timely repair for any product related issues
  • Manage the technical support, quality and warranty operations in Japan 
  • Monitor the customer claims trend based on model mix/model year and escalate the risks within the company
  • Understand the market trend in terms of technology and ensure that all factors have been taken care of for implementation of new technologies in the market
  • Management of Technical support team to achieve Service Technik KPI requirements from the company
  • Management of Warranty operations including new goodwill implementation in the market 
  • Monitor the market quality and ensure quarterly reporting to the company process/Damage table and other process necessary to escalate issues to the company
  • Management of Campaign (Recall/Service) within pre-defined target of the company
  • Develop, train team members to take specialist/generalist role 
  • Develop process improvement actions plans in area of technical support, warranty claim processing, customer orientation of team members

応募条件:

Job Specific Skill:

  • Customer oriented skills (Attitude, Negotiation skills etc) 
  • Project management skill (communication, coordination, time management, facilitation)
  • Analytical skill to understand the issues in the company and contribute towards cross-functional elements for different market requirements 
  • Leadership skills to lead the team and also bring required change as per the corporate goals 
Core Skills:
  • Management skill, combining the elements of planning, organizing, directing, controlling and innovating. 
  • Human relations skill, working with and through people 
  • Know-how in practical procedures, specialized techniques and professional disciplines 


BRS Consultant

Satoshi Nakano

IT

Tel: 03-6370-7398

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