BRSコンサルタント
Yuya Migita
Electronics
求人番号:Job-00215788
掲載日:2023-06-15
Customer Excellence Manager - ASPAC
International Company
750 - 1000 万円
東京
化学
マーケティング
募集要項
- 会社概要
- 同社は日本における自動車用潤滑油製品等の企画・開発・製造・輸入・販売まで行っています。
- 業務内容
-
- Drive a customer-centric culture across the PU
- Define and own the Customer Service Agreement (CSA) and customer management framework for the market - taking into account customer requirements, benchmarking and external best practice
- Create a common framework and guardrails for how we reach customers and manage customer relationships
- Design of Customer interfaces and Experience across the customer journey
- Developing and documenting sales / business operational processes, best practice and tools to enable continuous improvement. (lead to contract, O2C, key account management planning, prospecting & pipeline management, complaint management)
- Own customer communications framework for the PU
- Using Customer Heartbeat results, LCF and other techniques (e.g. journey maps), work cross-functionally to define, deliver and evolve the customer experience
- Provides recommendation for Sales Incentive Plan recommendation linked to RTM strategy and customer offer deliverables
- Drive sales enablement
- Manage the GBS(and/or other suppliers) and cross-functional interfaces - roadmap for activity transition, SLAs for delivery, end to end process integrity
- 応募条件
-
- Minimum 5 years of experience - across sales, marketing and operations
- Minimum 5 years of experience in customer experience enhancement management
- Experience of working in a matrix organisation
- Operational experience of the O2C process desirable
- 給与
- 750 - 1000 万円
- 勤務地
- 東京