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Field Service Engineer

Techncal Service Engineer

職種電気設計
給与 500 - 700 万円
日付2020-08-05
業種製造(工業)
勤務地東京
求人番号Job-00167617

会社概要:

The company is the worldwide leader in technology solutions for the markets they serve.

業務内容:

  • Provides highly visible customer support through the performance of on-site installation, servicing and repair of our laser product.
  • Instructs customers in the operation and maintenance of the system.
  • Serves as customer contact on technical and service related problems.
  • Serves as company liaison with customer on technical matters for assigned projects.
  • Makes reports after on-site work for the charge of cost and further maintenance plan.
  • Sends reports to factory about the quality issues.
  • Visits customer site with sales team for explain about the more in-depth products.
  • Plans on site training for providing the technical knowledge of assigned products to colleagues.
  • Responsible for support our customers who have assigned products for technical and service related problems.
  • Responsible for support overall OEM service especially our major client’s business that is currently mainly taken care of Service Manager.
  • •Responsible for providing technical support, delivery, installation whatever necessary of all OEM laser product.
  • •Ensures customer satisfaction though the technical support work.

応募条件:

  • Bachelor in science or engineering at minimum. Master's degree, PhD or higher is preferred.
  • Required to have a deep knowledge of the product in charge but also the ability to build good relationships with customers in order to get satisfaction from customers. 
  • Required to have good knowledges of industrial use lasers to mainly support major client’s business as well as other major OEM products and its applications.
  • Understanding the application wise requirement in each user along with the customer expectation is essential to build the trust and good relationships.
  • Required the ability of timely communication and field incident reporting to the factory in order to efficiently solve field issues and provide timely support to customers.
  • Required the highly specialized knowledge the customer's research content as well as product knowledge for sales support.
  • Preferred to have customer support experiences in the semiconductor industry.
  • Preferred to have good command of written and spoken English language.


BRS Consultant

Jonathan Hobbs

Machinery

Tel: 03-6370-8492

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    業種製造(工業)
    勤務地横浜
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