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Field Support Engineer for parcel lockers

急成長の物流ソリューション企業のフィールドサービスエンジニア

職種整備・保全技術エンジニア
給与 700 - 850 万円
日付2018-05-23
業種製造(工業)
勤務地その他
求人番号Job-00042356

会社概要:

Our client is a global leader in digital communications, logistics and mail solutions.

業務内容:

1-      PURPOSE

  • You will be a Field Support Engineer in charge of supporting the parcel locker product(s) range in Japan (Machines and/or Software solutions and/or Servers).
 
  • You will execute projects with customers for new parcel lockers installation, coordinate the field service activities for the installed base and ensure customer satisfaction through management of product quality.
 
2 -       JOB DESCRIPTION / MISSIONS
 
  • Manage customer expectations: 
  • Co-ordinate customer project management (Technical contact for pre-sales, Site survey, Functional requirement, On-site installation, Customer acceptance, …)
  • Manage customer satisfaction (regular meetings with customers, surveys, …)
  • Support customer requests and issue management
  • Perform remote and on-site troubleshooting to investigate customer issues, including a root-causes analysis of the encountered problems
  • Position works on a rotating call schedule (2nd level Stand-by duty)
  • Audit the packing deposition by the carriers on a regular basis
 
  • Ensure products quality performances
  • Follow installed base products performances and manage action plan when not at target.
  • Implement the relevant kpis to measure any drift of quality.
  • Ensure any that any field issue is taken into account and addressed in the right time
  • Propose continuous products improvements (field issues analysis, synthesis…)
  • Organize repairs program with local sub-contractors (including upgrades, modifications)
  • Carry-out regular visits on the Field to identify pro-actively risks/issues
 
  • Coordinate field processes
  • Create/update/deliver product service training program including local sub-contractors (installation, maintenance…)
  • Define/implement product field processes including local sub-contractors
  • Maintain local technical documentation for product release, training and maintenance processes (NTSP)
  • Audit the installation of units by the sub-contractors on a regular basis
 
 
  • Interface with Parcel Locker corporate organization
  • Be the technical product interface to Parcel locker corporate organization
  • Provide feedback in order to improve product serviceability, quality and reliability
  • Handle product defects management until resolution
  • Setup and maintain spares parts stock with Parcel locker logistics organization
 
3 -        REPORTING
  • You will directly report to the Operations Director based in UK.
  • Job based in Kawasaki, Japan
  • Functional reporting to the corporate organisation for Parcel Lockers.
 
 

応募条件:

  • Engineer or experienced technician (>5 years)
<preferable>
  • R&D background
  • Supply Chain background
  • Field Technical support background


BRS Consultant

Yuya Migita

Supply Chain Management

Tel: 03-6370-7885

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