Senior Technical Support Manager

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Job details

Company overview

We are a provider of precision measuring instruments and process control solutions, with particular strengths in the semiconductor, medical, and manufacturing industries. We offer a full line of pressure gauges, gas analyzers, flow control devices, and other products using advanced technology to help our customers optimize their manufacturing processes and improve quality. We also provide prompt and reliable support through our global network. We support the development of a sustainable society by meeting the diverse needs of industry with our cutting-edge technologies.

Responsibilities

業界トップクラスの精密機器のメーカーにて【Senior Technical Support Manager】を募集しております。

アメリカに本社を置き、多様な分野(半導体や液晶の製造プロセス、石油化学、自動車製造、薬品製造、食品工業など)の製造プロセスの生産性アップを支援する製品群を提供し、業績を順調に伸ばしています。
M＆Aを積極的に行ったことで、新たな技術やノウハウを次々に得ています。半導体の製造に必要な機器を取り扱っており、業界トップシェアを誇る製品を数多く保有しています。

～さらに高めていくために、あなたのスキルを活かしてご活躍いただけませんか？～

―――――Responsibilities―――――

• Calibration Service Lab Management:
  • Oversee all activities in the calibration lab including incoming inspection, calibration, testing, documentation, and certifications.
  • Ensure all calibration work meets quality, traceability, and industry-specific standards (e.g., ISO 17025-1 and Other ISO qualifications).
  • Lead a team of calibration technicians, providing training, performance feedback, and technical guidance.
  • Maintain calibration procedures, tools, equipment, and documentation systems.
  • Track KPIs such as turnaround time, first-time yield, and compliance audits.
  • Work closely with other organization in Omiya such CSR (Customer Sales Representative, Sales, Finance, Quality) in a global and matrix environment.
  • Be able to work with other calibration labs and BU management team to align on process and procedures.
  • Promoting safety awareness and ensuring adherence to workplace safety protocols and regulations
  • Become the site expert on all technical aspects of laser measurement equipment calibration
• Warehouse & Inventory Management:
  • Manage warehouse operations including receiving, storage, and shipping.
  • Ensure accurate inventory control and stock accuracy through regular cycle counts and audits.
  • Optimize warehouse layout and material flow for efficiency and safety.
  • Implement and maintain systems and processes for inventory and parts traceability.
  • Support production and service teams with timely availability of materials.
• Logistics & Shipping:
  • Coordinate domestic and international shipping logistics ensuring on-time and cost-effective deliveries.
  • Ensure compliance with all relevant shipping regulations, customs documentation, and trade compliance.
  • Partner with carriers, freight forwarders, and internal stakeholders to resolve logistics issues.
  • Manage inbound logistics from suppliers and outbound logistics to customers.

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Requirements

• Bachelor’s degree in Engineering, Supply Chain, Operations Management, or related field. Equivalent experience considered.
• 5+ years of experience in a similar leadership role managing service labs, warehouse operations, and logistics.
• Strong knowledge of calibration standards, metrology equipment, and service processes.
• Experience with ERP systems (SAP, Oracle, etc.) and warehouse management systems (WMS).
• Excellent leadership, organizational, and problem-solving skills.
• Strong communication skills, both written and verbal in Japanese and English

■Preferred:

• Lean/Six Sigma certification is a plus.
• Experience working in a regulated environment (e.g., aerospace, medical device, semiconductor) is preferred.
• Familiarity with laser systems, optical components, and precision measurement instruments is preferred.
• Hands-on experience in maintaining and troubleshooting laboratory or metrology equipment is strongly preferred.
• Experience with global companies, global matrix organization and working with global teams

Salary

10 - 15 million yen

Location

Saitama