Job number: JN -072024-38424 Posted: 2024-10-17

IT POS Support Analyst

Globally cherished brand / Remote work available
6 - 9.2 million yen Tokyo Information Technology Helpdesk / Support Engineer

Job details

Company overview
Our client is a leading musical instrument manufacturer that specializes in the production and sales of guitars and sound equipment. With a rich history, it has evolved into a beloved international brand, cherished by musicians worldwide, including famous artists.
Responsibilities
Main responsibilities:
  • Support the omnichannel teams during their day-to-day operations via in person visits, email, phone, and chat.
  • Perform analysis, diagnosis, and resolution of problems related to POS hardware, operating systems, applications, and peripherals.
  • Recommend and implement proactive or automated solutions to resolve recurring system related issues.
  • Utilize tools to assess the need for performance upgrades to systems.
  • Ensure the overall efficient operation of the company’s omnichannel environment.
  • Receive and respond to incoming calls and e-mails regarding problems with computers, associated hardware, and software.
  • Assist with the scoping, implementation and rollout of new features related to the POS environment.
  • Cooperate with the Global IT Team for the coordinated resolution of issues.
  • Maintain helpdesk notes and documentation concerning daily activities.
  • Interact with approved hardware, software, and services vendors.
  • Work with the business to map new possible streams and solutions to further improve the IT ecosystem.
  • Where required perform basic security functions within a Windows-based network, such as: resetting passwords, changing file and directory permissions, enabling or restricting access to network services.

Requirements
Minimum requirements:
  • College diploma or university degree in the field of computer science and/or 1-year equivalent work experience.
  • Experience supporting POS systems in a retail environment is a must.
  • Experience mapping solutions and developing relevant documentation.
  • Basic understanding of development processes
  • Hands-on desktop/laptop PC hardware installation, configuration, maintenance and troubleshooting experience.

Salary
6 - 9.2 million yen
Location
Tokyo
Jonathan Holloway
BRS Consultant
Jonathan Holloway
Inhouse IT
Email me directly

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