IT POS Support Analyst

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Job details

Company overview

Our client is a leading musical instrument manufacturer that specializes in the production and sales of guitars and sound equipment. With a rich history, it has evolved into a beloved international brand, cherished by musicians worldwide, including famous artists.

Responsibilities

Main responsibilities:

• Support the omnichannel teams during their day-to-day operations via in person visits, email, phone, and chat.
• Perform analysis, diagnosis, and resolution of problems related to POS hardware, operating systems, applications, and peripherals.
• Recommend and implement proactive or automated solutions to resolve recurring system related issues.
• Utilize tools to assess the need for performance upgrades to systems.
• Ensure the overall efficient operation of the company’s omnichannel environment.
• Receive and respond to incoming calls and e-mails regarding problems with computers, associated hardware, and software.
• Assist with the scoping, implementation and rollout of new features related to the POS environment.
• Cooperate with the Global IT Team for the coordinated resolution of issues.
• Maintain helpdesk notes and documentation concerning daily activities.
• Interact with approved hardware, software, and services vendors.
• Work with the business to map new possible streams and solutions to further improve the IT ecosystem.
• Where required perform basic security functions within a Windows-based network, such as: resetting passwords, changing file and directory permissions, enabling or restricting access to network services.

Requirements

Minimum requirements:

• College diploma or university degree in the field of computer science and/or 1-year equivalent work experience.
• Experience supporting POS systems in a retail environment is a must.
• Experience mapping solutions and developing relevant documentation.
• Basic understanding of development processes
• Hands-on desktop/laptop PC hardware installation, configuration, maintenance and troubleshooting experience.

Salary

6 - 9.2 million yen

Location

Tokyo