Regional Quality Manager

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Job details

Company overview

We are a wholly-owned subsidiary of a company based in Stuttgart, Germany, and a global manufacturer of automotive components. We are particularly highly regarded for our engine parts (such as heat exchangers) and systems. With superior technical expertise, our products are used by many renowned automobile manufacturers.

Responsibilities

Main responsibilities:

• Management of all matters related to:
  • Secure and increase the customer satisfaction (Related to 0km-Quality, Field-Quality and quality KPIs of customers and company view in the specific Region)
  • Avoidance / reduction of costs related to external quality actions, like 0Km- and field- claims as well as recall campaigns.
  • Management of internal quality related costs like internal defects, scrap improvement, Ramp up support
  • Aggregated view of the Q-Situation of the customers in the field of responsibility.
• Customer Management
  • Focus on customer satisfaction from plants on regional level
  • Voice of Customer (VoC) as input from cust. portal view and personal feedback in region
  • Leading quality related projects to enhance customer satisfaction
  • Manage regional Q-Meetings and escalations issues from customer
  • Customer satisfaction on management level
• Warranty Management
  • Verify warranty contracts to supplier and customer
  • Training and support of customer warranty requirements to plants in the regions
  • Handle warranty topics within the regions plants (e.g. SQI/TQI, annual accountings, warranty improvement projects)
  • Control and verify customer invoices on regional level plants
  • Warranty Reporting's (e.g. Waran, TQI consolidation etc.) – actively monitor and reduce warranty costs in region
  • Systematic Improvement
  • Structural problem-solving approach – training on Problem Solving etc.
  • Supports Plants on serious problems with additional Headcount and knowledge
  • Works on Inputs from (regional) quality projects (0-km, field, internal defects)
  • Quality projects to be handled independently from daily plant quality work
• Safety
  • Compliance with the health and safety rules at the workplace
  • Reporting any health and safety abnormalities encountered in any area of the company

Requirements

Minimum requirements:

• Quality and Environment
  • Compliance with quality and environment policy and implementation of tasks resulting from QMS and EMS documents
  • Knowledge of the Quality Management System documentation (procedures, instructions, processes operating in the personnel department)
• Problem Solving
  • Using the company's Problem Solving approach incl. standard quality toolbox tools (Ishikawa, 5-Why, Is-IsNot, etc.) to reach the real reason for the problem
  • Striving to remove the real reason for the problem)
  • Standardization of processes
  • Standardization of ongoing processes and prioritization
  • Keeping deadlines of the tasks realization
  • Eliminating losses in all processes
• Continuous improvement
  • Continuous striving to increase their competence, expanding experience and knowledge
  • Search for innovations / new solutions and methods
• Qualifications& Professional Competence
  • Academic Background: technical or economics university degree
  • Seniority: Professional seniority in Quality desirable
  • Languages: Japanese(fluent) and English (Business Level)
  • Good social and communication skills
  • Professional and self-confident manner
  • Background in Quality processes required.
  • Background in company products and processes helpful
  • Good social and communication skills

Salary

6 - 10 million yen

Location

Other