IT Strategy Management (Global)

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Job details

Company overview

We are a leading cosmetics manufacturer based in Japan. We develop, manufacture, and sell products related to beauty and health. Our products aim to meet the skincare and beauty needs of our customers by using high-quality and effective ingredients. We focus on scientific research and innovation, incorporating the latest trends and technologies to continually offer new products and services. Additionally, we are committed to pursuing sustainable business practices by considering environmental impact and engaging in social contribution activities. We are beloved by many people worldwide and have established ourselves as a leading company in the field of beauty and health.

Responsibilities

Main responsibilities:

• Lead to develop and maintain entire Global IT Service strategy by aligning with Global CITO, Region CIO, Strategy Group Manager, Service Lead, Strategic Partner, and Business
• Be a best partner to the business globally to provide the best service with effective communication by using consistant KPI, Process, Measurement, and tools
• Develop, implement, and maintain the global IT service foundation such as asset & configuration management, service management, lifecycle management, and more
• Work with Service leads very closely to monitor, analyse, report, and improve the entire Global IT service
• Provide the technical advice and decision to IT Service management
• Collaborate with technical consultants to accelerate ITSM automation by leveraging the latest technology
• Guide to use the ITSM globally by maintaining the ITSM global standard such as KPI, Key metrics, assignment flow, monitoring, and dashboard
• Be a good supporter to the Global service leads to provide necessary platform and tools in place
• Lead to share the best practices, lessons and learned, and constantly update the ITSM method to service leads and operation leads
• Support Service lead to mobilize and educate the team by designing effective on-boarding delivery and training plan to the project
• Lead to conduct the on-boarding training globally
• Be a guardian of IT service by reviewing the post-go-live activities in place together with service lead
• Support global project manager to design the global IT service by applying the company standard
• Work with IT finance lead very closely
• Work with Strategy Group Manager for CxO reporting

Requirements

Minimum requirements:

• Bachelor’s degree or higher in Computer Science or equivalent experience
• Expert in IT Service Management (Certified in ITIL)
• 10 years+ experience in the Infrastructure domain or IT service management role
• Motivate in providing the best service to business (Business and Team oriented)
• Fluently communicate, read, and write in English on business
• Experience in managing IT vendors locally and remotely (Off-shore management is a must)
• Strong technical skills and good knowledge and expertise of cloud computing, infrastructure, and applications
• Strong hands on experience on infrastructure management
• Strong interest in the latest technology
• Experience in working in a matrix organization
• Experience in contract negotiation with global partners
• Experience in facilitating the decision making board for technological topics
• Experience in multi-cultural team management
• Good personality to encourage the team
• Deep analytical skills and work as fact basis
• Team and collaboration oriented
• Problem solving
• Performance driven
• Effective written/verbal communication skill
• Good in meeting facilitations
• Schedule oriented delivery achievement

 Preferred qualifications:

• Fluently communicate, read, and write in Japanese or Chinese on business
• Strong experience on both agile development and water-fall development in enterprise project
• Strong knowledge and experience in API and OSS
• Experience in Salesforce.com platform, SAP, and ServiceNow
• Experience in DevOps
• Experience in a project management for large scale of global project

Salary

5 - 13.3 million yen

Location

Tokyo