Analyst/Engineer

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Job details

Company overview

Our client is a tourism shopping tax refund company.

Responsibilities

• Provide 2nd level support issuing Solutions.
• Work closely with internal and external partners to identify root case of issues, and actively participate in/drive problem management activities.
• Provide impact analysis.
• Leverage operational management tools to set up service monitoring.
• Plan, document and perform changes for supported services, deploy software releases to production and non-production environments using automation tools
• Provide procedures, check lists and other documents for Service Center (1st level support) and other stakeholders.
• Proactively cultivate good relationships with Business Units and other stakeholders to ensure flawless and transparent communication channels.
• Maintain effective communication channels with all parties involved.
• Leverage operational management tools to set up service monitoring
• Serve as a bridge between the Central team and Local IT in terms of technology, culture and communication.

Requirements

Profile and education

• Structured, reliable, customer oriented approach
• Excellent ability to analyze and simplify problems and identifying and implementing solutions
• Operational “hands-on” attitude and resolution orientation and relevant IT and/or business administration related education concluded 
• Very good communication and team skills, ability to present ideas clearly and concisely
• Ability to communicate with external partners in professional way
• Enjoy working in a multi-cultural environment
• Commitment and dedication to work
• Ability/flexibility to deal with changing tasks depending on merchant need
• Ability to adapt to fast changing environment and deliver despite urgency and pressure
• Experience with, SQL, APIs, JSON, HTTPs, JavaScript/C# and reporting tools beneficial
• Understanding of Point-of-Sale related technology and transactional systems beneficial

Specific skills and knowledge

• Mandatory language skills:
  • English – Fluent
  • Japanese - Fluent 
• minimum 2-4 years of professional experience in a similar application support role
• experience in supporting business applications in large or medium scale environments
• basic skills in web server administration, understanding of web services and service oriented architecture beneficial
• experience in collaboration with software development teams or outsourcing contractors
• proven ability to work in a matrix organization with teams distributed in different time zones
• work experience within an international environment desirable
• good database know-how of MS SQL
• desirable: ITIL certification

Salary

6 - 8 million yen

Location

Tokyo