Field Service Engineer - 3D Printers

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Job details

Company overview

We sell and support 3D printers and modeling equipment, materials and software in more than 80 countries around the world. We are constantly developing new appliances and materials to meet the needs of our customers.

Responsibilities

• Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
• Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
• This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.

Requirements

• Relevant experience in 3D Printing or similar industry, Certification holder preferred
• 2-3 years of proven experiences in a heavy customer focus position involving and technical knowledge of a companies' products and services
• Bachelor or Technical college holder in engineering field preferred.
• Must have hands-on approach
• Ability to read electrical schematic and mechanical drawings preferred
• Excellent verbal and written communication skills
• Strong troubleshooting skills with mechanical/electrical systems
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Able to work in teams and alone with little or no supervision
• Experienced in using software like CAD, Salesforce, Oracle, etc. preferred

Salary

5.79 - 6.98 million yen

Location

Tokyo