[Tokyo] Manager of Operations

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Job details

Company overview

Leading global CRO company
We provide drug discovery, development, lifecycle management and laboratory services.

Responsibilities

• Manages the day-to-day operations of the program team
• Supports staff members so that contracted services are provided in accordance with client and Medical Communications policies and procedures
• Trains and supervises Medical Communications support staff, experienced professionals and/or health care professionals on the program team
• Develops, coaches, and mentors’ employees
• Develops and maintains client relationships. Provides clinical expertise and guidance to clients and/or staff
• Develops employees and manages employee performance including performance appraisals, management and salary administration for direct reports. Monitors employee work. Handles employee relations issues, scheduling, and time record verification, recruiting and billable hours management
• Completes client reports, develops procedural documents, troubleshoots program issues, maintains program knowledge, and ensures compliance with company policies and procedures including SOP's, protocols, and FDA/COFEPRIS/ANVISA/ICH and other regulations
• Acts as liaison between the client, Medical Communications management and staff for issues such as workflow processes, available resources, and new initiatives affecting the program
• Handles all aspects of program training including providing training to staff members, developing curriculum, and documenting and maintaining training records and curriculum.
• Liaisons with the business development team, presents at PRM/ERMs, functions as a consultant or Medical Information professional to cover program services, such as, performing answering medical inquiries and documenting contacts, adverse events, and product complaints.

Requirements

Mandatory Skills and Qualification:

• B.A or Master in Life science background is preferred (not mandate)
• English: Business level
• Japanese: Native
• Dynamic professional with “Get up and Go” attitude is expected
• Operations manager has a major role to play in client handling & establishing relationship with global clients, so communication and dynamic personality is highly expected
• Team handling abilities (operations and functional level) is preferred
• Also opened to consider a qualified candidate who is capable to handle this Ops Manager role (irrespective of limited experience in team handling part)

Salary

7 - 10 million yen

Location

Tokyo