[Tokyo] Medical Information Specialist

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Job details

Company overview

Leading global CRO company
We provide drug discovery, development, lifecycle management and laboratory services.

Responsibilities

• Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on call support.
• Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
• Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
• Maintains thorough knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and applicable regulatory requirements.
• Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, researches medical literature and drafts responses for such inquiries.
• Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Learns to use professional concepts
• Apply company policies and procedures to resolve routine issues.

Requirements

Qualifications:

• B.A or Master in Nursing/ life science/ pharmacy education background
• English: Conversational
• Japanese: Native
• No on Call experience needed
• Good Communication
• Self-motivated
• Motivated to work in global environment

Salary

5.5 - 8 million yen

Location

Tokyo