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Inhouse IT Manager

3rd largest global unicorn company

FunctionIT Management
Salary ¥‎7 - 9m
Date2021-10-22
IndustryOther
LocationTokyo
Ref.#Job-00207502

CLIENT OVERVIEW:

Our client operates a cloud-based logistics platform for food ordering and delivery.

RESPONSIBILITIES:

  • Research, design, implement and manage information systems and technology solutions in support of business needs
  • Troubleshooting of server, desktop and network hardware, software and related peripheral equipment in support of business needs
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware in person or via internet messaging systems.
  • Partner with other IT staff to manage office IT infrastructure: networking equipment, firewall, wireless networks and servers
  • Find opportunities to innovate, extend and enhance service delivery wherever possible
  • Write training manuals and train new employees/computer users during onboarding
  • Maintain daily performance of computer systems
  • Install, modify and repair computer hardware and software
  • Run diagnostic programs to resolve problems
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) and other systems
  • Install computer peripherals for users

REQUIREMENTS:

  • At least 3 years of experience in technical and systems support including installing and troubleshooting for desktop and network hardware, software and related peripheral equipment
  • Knowledge of network infrastructure: Switchers, Routers, Firewalls, VPN, LAN/WAN technology
  • Familiar with a variety of OS: Windows, MacOS, Linux
  • Strong Project Management and troubleshooting skills
  • Ability to identify, define and document operational duties and processes
  • Excellent verbal and written communication skills in Japanese
  • Excellent verbal and written communication skills in English
  • Should have well developed interpersonal skills, a strong customer service attitude and desire to work as a vital member of a global IT team
  • Must be able to work effectively with minimal supervision
  • May require working occasional flexible hours

Nice to have qualifications:
  • B.S/B.A in a technical or business field or equivalent practical experience
  • Fluent in Mandarin Chinese
  • Experience in VOIP Telephony system configuration and implementation
  • CCNA, CCNP or similar certifications
  • Coding experience with Shell scripts, Python or Golang


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