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Parts Management Team Leader

PCM Centre Team Leader for East Asia

FunctionOrder Management
Salary ¥‎5 - 7m
Date2018-07-12
IndustryAutomotive
LocationTokyo
Ref.#Job-00033291

CLIENT OVERVIEW:

Global leader in advanced technologies and complete life-cycle solutions for the marine and energy markets. The company has over 18,000 employees and has operations in over 200 locations in more than 70 countries around the world.

RESPONSIBILITIES:

Position Description:

  • We are looking for a PCM Centre Team Leader to lead and coach the team of Coordinators in the PCM Centre covering Service Units East Asia (SUEA).
  • PCM Centre takes care of handling the Spare Part quotations, orders and deliveries for the customers within Service Units East Asia (SUEA).
  • We offer a high quality working environment where you’ll have an opportunity to understand the logistics behind moving our Parts globally and enjoy working to meet our customers’ requirements.
 
Responsibilities:
Main Responsibilities:
  • Lead and coach the dedicated team
  • Act as escalated Customer Contact for Sales Orders and Quotations
  • Report handling (monitoring/Follow-up)
  • Identifying and reporting of possible improvement areas in the way of working (system or otherwise)
  • Implementation of Action Plans and Rules and Regulations
  • Ensure the Global Processes and way of working are understood and followed
  • Attend to topics from the assigned location and take action in cooperation with other GLS Teams
  • Ensure quality and timely handling of quotations, orders, deliveries, recording of claims and other related documents. Implement corrective and preventive actions as necessary
  • Ensure cross functional cooperation and communication with related functions and act as an interface to responsible stakeholders
  • Handle customer complaints
  • Ensure smooth operations with parts requirements received from Sales, Workshop, Field Service and Projects
  • Look into further improvements of processes and procedures, and ensure these are clearly instructed and implemented and reviewed regularly
  • Management reporting
  • Other duties as requested by superior
 
Development Responsibilities:
  • Develop competent resources and employee satisfaction
  • Develop solutions, strategies, ways of working, as well as the spare part handling process for own sub-function, together with the global PCM team
  • Develop the internal cooperation and working relationship with enablers and stakeholders

REQUIREMENTS:

General Skills:

  • Strong communication Skills
  • Cost awareness & effectiveness
  • Negotiation skills
  • Presentation skills
  • Teamwork skills
  • Cultural knowledge
  • Reporting and analyzing skills
  • Company knowledge & business understanding
  • Local legislation & labour law
  • Workplace ICT equipment and applications
  • Microsoft Software Experience (Power Point, Excel)
  • Fluent in English (written and spoken)
  • Knowledge of Mandarin, Cantonese, Japanese or Korean Language is beneficial
 
Professional Skills:
  • Understand the customers business
  • Company parts order processes
  • Service minded
  • Guidelines and procedures
Management & Leadership Competencies:
  • Strategic planning and target setting
  • Team building
  • Management Skills
  • Problem solving and decision making
  • Change Management
  • Communication
  • Coaching
  • Self Starter
 
Education:
  • M. Sc. Or B.Sc degree (technical or commercial)
 
Experience:
  • Preferably at least 2 years of experience from similar field in Customer service and Parts coordination is required


BRS Consultant

Yuya Migita

Supply Chain Management

Tel: 03-6370-7885

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